Workshop Policies


  1.  Due to the limited number of available places, all bookings are final, strictly non-refundable and only valid for your chosen date. Please carefully check your schedule before going ahead with the payment. Once your booking is complete you will receive a confirmation and receipt from us. Please check your junk or promotional folders if you cannot locate them in your main inbox, and contact us if you haven’t received these within 24 hours of completing your booking.
  2. We understand things can come up sometimes, and if for any reason you can no longer attend your course, we will do our best to accommodate you on a different date, subject to availability and to our discretion. If you cannot attend your course, you must notify us no less than one week before your course start date. Any cancellation made within less than a week before a course date will be subject to the terms in clause 3.
  3. All cancellations made within less than a week from a course start date will be dealt with as follows:

Your place will be released back on the website.

If someone else books it the terms in clause 2 will apply.

If your place remains unsold, you will be put on a waiting list for the next available course, or for another suitable date. You will only be offered a place if there are any spaces left a few hours before a course starts.

You will have to wait until then and contact us to find out if we have any spaces left for you to attend on that date. Should you be unsuccessful in securing a place on the next available course, or a preferred date, you may go on the waiting list for the one after and so on. Please note that addition to a waiting list is not automatic. It is your responsibility to inform us of your date preference and to follow up on it.


  1. We reserve the right to discontinue a course at any time. If you cancel a course which takes place on a date originally booked and is subsequently discontinued, you may use the credit to transfer to a different course, subject to availability and to our discretion.
  2. You may transfer the booking to a different name, subject to the same terms.
  3. Please note: It is your responsibility to contact us to find out about availability to reschedule, and you must do this within six months of booking.

Any alternative dates offered by us must be accepted within that period.  

You will no longer be entitled to reschedule after the six months period ends, if there have been opportunities for you to attend on alternative dates and you have not accepted them, or if you have failed to make regular contact with us to inquire about availability within the six months period.

  1. When booking a course for someone other than yourself, it is your responsibility to make them aware of these terms and conditions and to give them as much notice as possible about the booking.
  2. We reserve the right to cancel a course with less than two bookings and due to the unpredictable nature of bookings, we are unable to give more than 24 hours notice (although we’ll give you notice the course might not go ahead 48 hours in advance). Occasionally we may also need to cancel a course due to unpredictable circumstances.

In case of a cancellation on our part, you will be given the option to either transfer to another date, obtain a credit voucher to be used within one year of the cancellation date, transfer a credit course to someone else’s name, swap to a different course of the same or higher value (you will have to pay the difference if the other course has a higher cost), or obtain a full refund. We will not be liable for any travel expenses, or any other costs you may incur.

Refund Policy: We are only able to issue refunds through the same method of payment used to make a booking. Payments will be refunded to the card or bank account the booking was made through. PLEASE NOTE: we are not able to issue cash refunds for bookings made via card or bank transfer. We will not be liable for covering any losses you may incur due to foreign currency exchange for bookings made from non-Canadian accounts.